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Best Practices

Whether you are using ITIL v2, ITIL v2, ISO 20000, COBIT, or MOF, ITSM Manager eConsultants average over 22 years of practical, professional IT experience and can help you achieve ITSM maturity IT Best-Practice Frameworks and Standards

Whether you're using ITIL®v2, ITIL®v3, ISO/IEC standards, or COBIT®, ITSM Manager leverages over 65 years of real-world IT experience in guiding you along your path to compliance, certification, or organizational maturity in the ITSM domain. Read more

Registered Users


Registered users have access to podcast presentation decks, whitepapers, articles, an ITSM knowledgebase, and other materials. Register today. Register


Registered users also have access to the complete podcast archives and associated materials. Registration is of course free. Visit the Members' Area launch page to learn more.Read more

Welcome to ITSM Manager

ITSM Manager addresses a need in the IT Service Management landscape to interpret and apply global best-practices to the real-world requirement of successfully running IT as a business. Across geographies, market segments, and organizations of all sizes, there are oft-repeated questions, concerns, and stumbling blocks along the ITSM road. And while the best-practice frameworks are pertinent for and adaptable to any organization, every company's implementation is unique, driven by factors like its business and organizational model, corporate culture, level of senior-management commitment, and ITSM knowledge and available resources.

Think of ITSM Manager as your ITSM eConsultant®: insight provided à la carte, when you want it, without the cost of a consultant. Join us as we explore ITSM from inside the business, not the outside looking in. Read more


Your ITSM eConsultantĀ®

Harnessing ITSM frameworks and standards like ITIL, ISO 20000 and 27000, COBIT, MOF, Lean Six Sigma and more, ITSM Manager knows how to adapt them to your specific IT organization to provide focused, practical, point solutions and adviceITSM Manager is your ITSM eConsultant®, offering à la carte, focused tips and advice. Read more

Members' Area

The ITSM Manager Members' Area contains ITSM and IT management information on topics ranging from Balanced Scorecard to ITIL, from COBIT to ISO 20000, from Lean Six Sigma to information security managementRegistration is free, and gives you access to additional information and documents. Register

Don't Worry, We Can Help

Averaging over 22 years of professional IT management experience per partner, ITSM Manager has the real-world experience to help you understand not just the what of ITIL, ISO 20000, COBIT, MOF, and other ITSM frameworks and standards, but also how best to adapt and employ them in your IT organizationWe've been there and done that. We understand the challenges you face. Read more

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